CommunityOS

CommunityOS, short for Community Operating System, is software from Visionlink for 2-1-1 contact centres, community service providers and disaster relief agencies. It aims to let these groups work from one shared system instead of separate tools.

What CommunityOS offers

• 2-1-1 solutions — supports call centres and networks of information and referral services.
• Case management and intake — handles client intake and the follow-up work that comes after.
• Resources and referrals — maintains a directory of community resources.
• Volunteer and donations management — coordinates people and gifts for programmes.
• Disaster response — covers shelter management and financial assistance, from the first response to long-term recovery.

Who it works with

United Ways and 2-1-1 centres, healthcare providers, workforce agencies and coordinated disaster relief groups. It connects with telephony and texting tools, and new programmes can be added without programming.

Key facts

• Publisher: Visionlink
• Platform: configurable, covers daily operations and crisis response