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Social CRM Tools Software

Khoros Care

Customer care software from Khoros for messaging, social and in-app support at brand scale

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  • Android
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • +6 more
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About Khoros Care

Khoros Care is the customer service product from Khoros. It lets organisations answer customers on the digital channel each person prefers and aims to improve satisfaction while cutting support costs. Khoros itself now presents an AI-based platform built from the Aurora AI community product and the Iris AI social product.

What Khoros Care offers

  • Messaging — service conversations carried out over messaging channels.
  • In-App Messaging — secure chat inside a brand's mobile app or website.
  • Social Care — monitoring and replying on social channels at any volume.
  • Automation and insight — operational reporting and automated handling of conversations.

Who it works with

Large consumer brands and enterprises with high volumes of customer conversation.

Key facts

  • Parent platform: Khoros, which also sells social media, contact centre and community software
  • Services: strategic services, professional services and one-to-one product coaching sessions

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Android
  • Web-Based, Cloud, SaaS
  • iPhone / iPad
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Business Hours
  • Online
  • 24/7 (Live Rep)

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