Millennium Monitoring

Millennium Monitoring is alarm monitoring software from Micro Key Solutions, a vendor serving the security alarm industry. It sits alongside the company's service and accounting software, so monitoring, service tracking and billing draw on one set of data. It targets alarm dealers and central stations.

Features

• Central station monitoring: automates alarm handling through a single-point entry interface.
• Accounting for alarm dealers: covers automated recurring billing for alarm businesses.
• Service tracking and scheduling: links service calls and appointments to customer records.
• Operator communication: helps monitoring operators coordinate with one another.
• Training and transition support: the vendor provides help with integration, migration and ongoing learning.

Who it works with

Micro Key says its software is built only for the security alarm industry, and positions it against general accounting packages such as QuickBooks that lack alarm-specific tools.

Key facts

• Vendor: Micro Key Solutions
• In the industry since: 1985
• Reach: customers in 43 countries, over 4,000 in total, according to the vendor