Labour Relations Agency

The Labour Relations Agency is an official body that works to improve employment relations in Northern Ireland. Rather than placing staff, it advises employers and employees, and helps resolve workplace disputes before they reach a tribunal.

Products and services

• Workplace Information Service: a telephone helpline for questions on pay, leave, contracts and similar topics.
• Early Conciliation: help for employees, employers or their representatives in a dispute that could lead to an Industrial or Fair Employment Tribunal claim.
• Mediation: support in settling disputes between individuals at work.
• Collective dispute resolution: work with trade unions and management.
• Guidance and training: pages on holidays and leave, grievances, contracts, workplace policies and ending employment, plus events and a line-management programme.

Customers and markets

Employers, employees, trade unions and their representatives across Northern Ireland.

Key facts

• Based in: Northern Ireland
• Standards held: its annual report notes Customer Service Excellence, ISO 27001 and a Silver Diversity Mark
• Anniversary: the agency has marked fifty years