Resident

Resident is cloud software written for firms that manage residential blocks. It was created by people who work in block management and is regulated by RICS.

What Resident offers

• Service charge accounting — demands, ground rent, year-end packs and full financial reporting.
• Bank feeds and payments — automatic transaction feeds, payment file templates and bulk supplier invoice upload with online approval.
• Leaseholder portal — lets leaseholders view financial records and message the agent from any browser.
• Repair reporting — receives, assigns, tags and follows repairs through to completion.
• Cloud hosting — accessible from any device with unlimited users.

Who it works with

Managing agents, including firms moving into block management or growing a block department.

Key facts

• Launched: 2014
• Regulation: regulated by the Royal Institution of Chartered Surveyors
• Support: weekly live webinars and a podcast about block management
• Related product: DHub, an invoice processing tool with text recognition