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Product Roadmap Software

Pendo Feedback

Customer feedback and feature request tool that sits inside the Pendo product analytics platform

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  • Product Roadmapping
  • Online
  • Business Hours
  • Documentation
  • +18 more
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About Pendo Feedback

Pendo Feedback collects, groups and ranks what customers ask for. It began as Receptive, a tool from a Sheffield company that Pendo, based in Raleigh, bought in May 2019 and folded into its own platform. Pendo now describes it as a part of Pendo Listen.

What Pendo Feedback does

  • Collection: requests captured in-app and from other sources, such as CSV imports, Salesforce and Zendesk.
  • AI summaries: feedback sorted into themes and ranked with Pendo's AI features.
  • Filtering: views narrowed by customer segment, product area and other criteria.
  • Temporary fixes: workarounds shared with affected users while an issue is still open.
  • Analytics links: feedback tied to product analytics, in-app guides and session replay.

Who it works with

Product, support and customer success teams who need to decide what to build next.

Key facts

  • Parent company: Pendo
  • Availability: bundled with Pendo Listen, not sold alone

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

Rankings

As of 2026-10-06. Organic ranks only; sponsored placements are never ranks.

What the business tells TrustList

Stability: major incidents
3 incidents measured

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