Pendo Feedback

Pendo Feedback collects, groups and ranks what customers ask for. It began as Receptive, a tool from a Sheffield company that Pendo, based in Raleigh, bought in May 2019 and folded into its own platform. Pendo now describes it as a part of Pendo Listen.

What Pendo Feedback does

• Collection: requests captured in-app and from other sources, such as CSV imports, Salesforce and Zendesk.
• AI summaries: feedback sorted into themes and ranked with Pendo's AI features.
• Filtering: views narrowed by customer segment, product area and other criteria.
• Temporary fixes: workarounds shared with affected users while an issue is still open.
• Analytics links: feedback tied to product analytics, in-app guides and session replay.

Who it works with

Product, support and customer success teams who need to decide what to build next.

Key facts

• Parent company: Pendo
• Availability: bundled with Pendo Listen, not sold alone