Paladin POS

Paladin POS is point of sale software for independent retailers, built by Paladin Data. It combines checkout with inventory management, cost tracking and margin control, and the company says it has focused on independent retailers for more than forty-five years.

Industries and store types

The system is tailored to hardware, lumber, pharmacy and general retail stores, as well as feed and seed stores and pet stores. The company also lists multi-store set-ups for businesses that operate more than one location.

Ordering from distributors

Integrated EDI links a store with national and regional distributors, so that ordering and stock records can pass between the two without manual re-entry. The company presents this as a way for a store to keep stock in line with what it sells, neither short nor overstocked.

Selling beyond the counter

Mobile point of sale lets staff take sales away from the counter, and a ready-built online store is available for businesses that want to sell online. The company also offers cybersecurity services and says it takes care of the protection of a store's systems.

Onboarding and support

Dedicated account managers assemble the system, transfer a store's data and handle the go-live process. The company says its system is intuitive to learn and that its expert technicians are available around the clock. It also says its customer support is based in the United States.

Mission and ratings

The company says it rates higher than the industry average on the Net Promoter Score, a measure of customer loyalty. It describes its mission as enabling local communities by promoting local business, and it says joining Paladin means becoming part of a partnership that supports the store's continued success.