Vision

From a technician's phone to the customer's screen

Vision was an app that XOi built for field service technicians. The idea, as XOi described it in earlier material, was to let a technician capture pictures and footage on site, pull up details about the location, start a remote support session with a colleague, and then show the customer what work was recommended and what had been completed.

What XOi presents now

On XOi's current website Vision does not appear as its own product. It describes an asset intelligence platform for field service instead. The company says it takes basic equipment details such as make, model and serial number and builds them into a fuller record of each asset. Its pages group the work into site surveys and inspections, jobsite workflow management, and insights and recommendations. Technicians are guided through each job with set workflows and a built-in knowledge base, and the platform writes a summary after every visit.

Who the newer offers are written for

XOi addresses several audiences separately: service and operations teams, sales teams that want complete equipment data to speed up site surveys and quotes, software providers, and equipment manufacturers who want to see how their products are installed and performing.

A caution for buyers

Because the product name has dropped off the vendor's site, it is not clear whether Vision is still sold under that name or has been folded into the wider platform. Anyone evaluating it for HVAC, plumbing or similar service work should ask XOi which current module covers what Vision used to do.