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About SSRPM

SSRPM is the Self-Service Reset Password Manager from Tools4ever. It lets people reset their own Active Directory password at any hour by answering predefined questions, without raising a support ticket.

A Forgot My Password button appears on the Windows sign-in screen, and resets can also be done through Android and iOS apps or a web page.

Main features

  • Password reset: questions chosen in advance verify the user.
  • Windows login integration: the reset option sits on the sign-in screen itself.
  • Mobile and web access: apps for Android and iOS plus a browser interface.
  • Account claiming: a secure onboarding step for new user accounts.

Who it works with

Organisations running Active Directory that want to cut helpdesk load from forgotten passwords. Tools4ever serves business, education, financial services, government, healthcare, nonprofits and managed service providers.

Key facts

  • Vendor: Tools4ever, which has built identity software since 1997
  • Related product: HelloID

Profile written by TrustList from the business's own published information, Oct 2026.

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