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IT Product Company

zenloop

Customer feedback platform using NPS, satisfaction surveys and review monitoring to help companies retain customers

  • CRM Development
  • eCommerce
  • CMS Development
  • E-Commerce Development
  • +5 more
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About zenloop

zenloop is a software platform for managing customer experience. It is built around the Net Promoter Score and also supports satisfaction and effort surveys. Companies use it to gather feedback from different channels, then analyse it with AI to learn what drives satisfaction or complaints.

What zenloop offers

  • Survey creation — AI-assisted surveys sent across several channels at chosen moments.
  • Feedback analysis — automatic grouping of comments to show the main drivers of satisfaction.
  • Review monitoring — tracking of reviews on Google, Amazon and Trustpilot.
  • Customer follow-up — tools to respond to customers, keep them and win back those who left.

Who it works with

It is aimed at companies and organisations that want to improve how they treat customers and keep them. The site says its data is hosted in the EU.

Key facts

  • Core method: Net Promoter Score, plus CSAT and CES surveys
  • Hosting: EU
  • Product version: zenloop 2.0, with AI at the centre

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • CRM Development
  • eCommerce
  • CMS Development
  • E-Commerce Development
  • Custom Software Development
  • Germany
  • CRM
  • SaaS
  • CMS

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