PowerDispatch

Dispatchers at locksmith, plumbing and other local service firms spend their days matching jobs to technicians, and PowerDispatch is cloud-hosted software for that work. The company behind it cites more than 13 years of experience and thousands of jobs dispatched each day, and it is now a service of Talus, linked to the Jobox technician app.

Dispatching from the office

Staff create jobs, schedule appointments, verify service addresses, add comments and dispatch the work to field technicians from one screen. SMS and email messages can be tied to each job, which keeps office-to-field communication in the job record instead of scattered in phone calls. Professional estimates and invoices are created in the system and stored in the job history, replacing loose paper.

Reports that explain the business

The reporting side works out settlements, hourly rates, cancellation rates and the profitability of advertising automatically. The point, as the company puts it, is to show an owner exactly how the business is doing across both finances and jobs.

The technician app

Technicians receive jobs in the Jobox app, where they accept work, send updates and close jobs, and those changes go back to PowerDispatch. Customers quoted on the site say the integration lets them see updates and payments on the job itself. The Jobox apps for technicians are free to use.

Onboarding and support

New customers are given full onboarding guidance, including a one-on-one session during the trial to go through settings and customization, followed by chat support. The team behind it says it includes former service technicians, software developers and customer success staff. PowerDispatch was acquired by Jobox in 2019, and its customers include companies that manage large teams of technicians across several states and others that have used the software since 2011.

Who it fits

The product is intended for professional field service companies, with locksmith firms the most visible example.

PowerDispatch is cloud-hosted software for managing a field service business. It is a service run by Talus, linked to the Jobox technician app, and its makers cite more than 13 years of experience. Staff create jobs, book appointments and send work to technicians from one place.

What PowerDispatch does

• Dispatching: create jobs, schedule appointments, check service addresses and add comments.
• Field messaging: SMS and email messages tied to each job.
• Estimates and invoices: professional documents kept in the job history.
• Reports: settlements, hourly rates, cancellation rates and advertising profitability.
• Technician app: jobs go to technicians through Jobox, which sends updates back.
• Onboarding and support: guidance at set-up, then chat support.

Who it serves

Professional field service companies, including locksmith and other local service firms.

Key facts

• Experience: more than 13 years.
• Delivery: cloud-hosted.