LI Labs

LI Labs is an Australian company that helps businesses adopt digital technology to improve the experience of their customers. Its approach starts from the customer's point of view and works back into the client's own processes.

What LI Labs offers

• Customer experience improvement — digital services designed around how customers deal with a business.
• Process analysis — review and improvement of internal business processes.
• Digital ecosystem design — solutions that join customer-facing and internal systems.

Who it works with

The company serves Australian businesses. It says it keeps up with current technology so that each client gets tools relevant to its own needs.

Key facts

• Based in: Australia
• Approach: thinking from the customer inwards, then improving internal processes