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IT Product Company

Acquire

Customer support software combining chat, messaging, video and agent workflows in one workspace

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About Acquire

Acquire makes customer support software. It grew from its founders' own frustration at being unable to get instant help on screen while buying printed designs online.

What Acquire offers

  • Multichannel conversations — agents move between live chat, SMS and email, and see the whole conversation history in a single view.
  • Live video support — a video session can be launched from a chat when a face-to-face conversation helps.
  • Workflows — connect customer information from across a company's tools so agents have context during a conversation.
  • Queue management — routing options and service-level rules prioritise customers by type and waiting time.
  • Self-service and API — flexible API workflows extend what the product can do.

Who it works with

Businesses that handle customer questions across several channels and want their support agents working from one workspace.

Profile written by TrustList from the business's own published information, Oct 2026.

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