RangerMSP

An IT services business needs ticketing, billing and asset records in one place, and RangerMSP is professional services automation software that provides them. It is aimed at small to mid-sized IT service providers, managed service providers and computer repair businesses, and has been in use since 2004.

Running service work

The service desk side manages tickets, schedules technicians, keeps a knowledge base and helps teams reply to customers faster. The aim, as the company describes it, is more consistency and efficiency across the team.

Billing and contracts

Time, parts and expenses can be captured from anywhere. The software manages billing agreements, including recurring MSP contracts, block-of-time arrangements and all-you-can-eat deals, and it syncs with QuickBooks and Xero for accounting.

Assets and documentation

Technicians can record asset configurations and details such as licences, software, hardware passwords, subscriptions and histories, so the information is on hand when a ticket arrives.

Selling and renewals

Sales opportunities, quotes and automated reminders for coming renewals are part of the product, so that a contract due for renewal is not forgotten.

Customer portal and access

Clients can use a web portal branded with the provider's own identity to see their own data. Staff can work from a Windows client or from a browser-based web app that is responsive and mobile friendly.

Who owns the data

A distinctive point is where information lives. The company says all data is stored on a server the customer owns, whether on its own premises or in the cloud. The customer controls the security level, gets direct access to the database for external reporting and can use an API, and the company states that the database is open and the data belongs to the customer.

Lightweight installation

The vendor calls it a lightweight, fast tool with no third-party dependencies. It says the setup program is around 50 MB and installs in a couple of minutes with little training needed.