Touchwork

Touchwork makes customer experience software that joins live customer feedback with operational audit data. Organisations use it to see what customers think while it matters and to act quickly on problems. It also covers compliance checks and inspections on a single platform.

What Touchwork offers

• Real-time customer feedback: quick, in-the-moment responses from customers, patients or passengers.
• Operational audits and inspections: monitors compliance and helps resolve issues.
• Mystery shopper programmes: checks service standards at restaurants and hospitality sites.
• Marketing and messaging system: outbound text communication.
• CX performance management: reporting across feedback and audit results.

Who it works with

• Colleges and universities measuring the student experience
• Food service operators
• Hospitals and senior living operations
• Airports
• Retail businesses

Key facts

• Focus: customer experience and audit data
• Alerts: problems are routed to the relevant department