Skiplino

One queue for walk-ins and appointments

Skiplino is a cloud platform for queue management and appointment scheduling. It brings walk-in customers and remote check-ins into a single synchronised queue, and its products cover queue management, appointment systems and a virtual branch. The company began as a smartphone app that let people join a queue from wherever they were, and it grew out of the startup studio Level Z.

The company says its system is used by more than 1,000 organisations in 137 countries.

Joining a queue from a kiosk, a phone or a video call

Customers can join the line on site at a kiosk, remotely through the Skiplino app or a web booking link, or virtually for a video appointment. Everyone sits in one queue, so staff see the whole flow of people. Online appointment booking lets customers reserve a place in line, and automated reminders go out by text message, WhatsApp and push notification. The company says reminders cut missed appointments by up to 80%.

A control panel and reports for staff

Agents and managers run every location, service and call from one dashboard that shows queue depth, wait times and agent performance. Built-in reports show bottlenecks, peak hours and throughput, so managers can adjust staffing and track customer experience. The company says set-up is quick, with queues, services and staff configured automatically and no specialist installation needed.

Sectors that use the platform

The site groups its offer by sector. Banks use it to manage branch traffic across retail and corporate banking. Health care providers use it to reduce waits, send reminders and unify visits, and insurers use it to handle claims with less frustration for customers. Public sector offices use it to manage crowds, and schools and colleges use it for registration weeks, advisor sessions and exam days.

Car dealerships use it for service bays, and retailers use it across department stores, supermarkets, luxury boutiques, museums and shopping malls. Telecoms providers use it to avoid dropped visits and keep service consistent.