Sitel

Sitel is a customer experience management group that handles customer contact for other companies. Its website now trades as Foundever, which presents itself as a partner helping brands turn customer experience into growth.

The group describes work that goes beyond traditional business process outsourcing, covering each stage of the customer journey.

What Sitel offers

• Omnichannel support — voice, chat, social media and more.
• Automation and self-service — tools combined with human agents.
• Customer insight — analysis of customer interactions.
• Learning and training — support for the agent workforce.
• Advisory services — guidance on improving existing customer experience set-ups.

Who it works with

Clients in all sectors, from large listed companies to local start-ups.

Key facts

• Team: about 75,000 people, according to its listing text
• Clients: over 400, per the same text
• Current brand: Foundever