Silah Gulf

Silah Gulf, also called Silah, is a customer experience and business process outsourcing company headquartered in Bahrain. It began in 2009 as a joint venture between Bahrain's eGovernment Authority and a UK-based partner, and it is now a Mumtalakat portfolio company.

What Silah Gulf offers

• Customer experience solutions — consistent service across every channel a customer uses.
• Contact centre solutions — operated centres, plus chat bots and related technology.
• Strategy and advisory — contact centre development and benchmarking.
• Multilingual operations — centres across the GCC staffed with varied language skills.

Who it works with

Clients come from telecom, banking, government, retail, fast-moving consumer goods and travel across the Gulf region.

Key facts

• Based in: Kingdom of Bahrain
• Founded: 2009
• Operations: Bahrain, Kuwait and Saudi Arabia
• Ownership: Mumtalakat portfolio company