Paragon Customer Communications

About Us

A global leader offering a complete end to end communications solution. We connect our clients with their customers across every channel.

"Together, delivering the future of brilliant customer communications, globally"

Paragon Customer Communications (PCC) provides end to end customer communications services to our clients, going to market through three key service lines:

Customer Experience & Marketing
Business Process & Transactional
Digital Customer Experience

Our marketing and communications services are built on a strong base of digital technologies and the best use of customer data.

A Complete Communications Solution

We offer a complete communications solution and work diligently to connect our clients with their customers across every channel.

This is achieved through expertise, technical solutions and extensive, multi-channel delivery capabilities. We develop these areas and future-proof our solutions to ensure our proposition is aligned with our clients’ ambitions.

Our solutions support all stages of the customer communications journey, whether our clients need data-driven customer engagement, multichannel marketing, transactional communications, or automated inbound communication workflows. We are behind the scenes helping clients to transform how they operate, digitizing their customer journeys and experiences.

International scale across all major sectors

PCC has a significant scale in the UK, France, Germany, Benelux, and Eastern Europe, plus an international supply chain supported by the broader Paragon Group structure. Operating across all major sectors, we have long-lasting relationships with exceptional clients built on total delivery and complete security. Compliance and regulation are of the utmost importance to us and our clients.

Market Leaders in Lead Supply

We deliver a market-leading lead supply approach to managed service delivery.

Lead Supply sits at the heart of everything PCC does, bringing multi-discipline, multi-channel and multi-site deliverables into a cohesive whole, consolidating our clients’ requirements across all functions and regions into one controlled delivery model.

Through this consolidation, and using digitization via the practical application of smart technology to connect the physical and digital worlds, we deliver optimization, automation and innovation for clients with complex communication requirements, meaning unrivaled control, capabilities and cost-effectiveness.