Natterbox Limited

Natterbox offers a complete business phone system & contact center 100% natively embedded in Salesforce. Administrators can create and manage their entire phone system, create personalized caller journeys and buy numbers through Salesforce. No Hardware. No Software. Available from the Salesforce AppExchange, Natterbox Advanced Voice Services provides a complete Cloud PBX with Contact Centre for Salesforce.

The app is designed to either replace a customer’s existing phone system with one that is 100% embedded natively in Salesforce or can integrate with your existing phone system.

The system allows administrators to create and manage their entire end to end phone system and contact center globally. Provision new phone numbers, develop personalized IVR-free caller journeys and configure intelligent call flows and Salesforce-based call routing using the AVS declarative call policy builder. Prioritize and route sales calls to the right department or account owner.

Route support calls to the case owner. Allow marketing to provision phone numbers for new campaigns in real-time. Automatically update activity and chatter feeds every time there is a customer interaction on the phone.