Maintel

Maintel describes its offer as a managed service built on three internal platforms, which it presents as the foundation for everything a client buys. The Maintel Infrastructure Platform is the base layer. It joins software-defined wide area networking, older wide area networks, a private cloud and voice in one environment, which the firm says lets clients modernise without integrating several technologies or vendors themselves. The Maintel Application Platform is a cloud-native middleware layer for building custom connectors, automation and applications without the cost of bespoke development. The Maintel Orchestration Platform automates deployment, monitoring and change management across the services.

The firm says the platforms are meant to keep critical availability where clients need it, to help them meet stringent regulatory requirements and to keep their data sovereign and protected. It also argues that its services are more complete when they run on its own platforms than when the same core technology is bought from another provider.

Services for workplaces, contact centres and networks

The services cover unified communications, meaning voice and collaboration for offices, mobile staff and cloud users, delivered on premise or from the cloud. A cloud contact centre, with workforce optimisation tools, serves customer experience teams. Networking covers local and wide area networks with security built in, and the offer also includes mobile and voice services and managed print. Maintel says it provides end-to-end delivery, so that one provider covers workplace, customer contact, connectivity and security.

Customers, scale and staffing

The firm says it serves more than ten thousand customers, and its site reports 40,000 customer sites under management. It describes its public and private sector clients as organisations that need mission-critical services. It operates from six locations across the UK and Ireland, with a team of more than a thousand people. Part of its growth has come from acquiring enterprise technology providers whose capabilities complement its core proposition.

Six values and how the firm works

Maintel publishes six values that it says guide how the company, its staff and its teams behave. They are playing it straight, enjoying the work and working as a team, being pioneering, taking ownership and accountability, staying agile and flexible, and learning and growing constantly. The site also reports 100% uptime for its private cloud core platform and a customer satisfaction score of 4.7, figures the firm presents as its own measures.