Key IVR

Key IVR is a privately owned payments company serving organisations in the UK, across Europe and in the United States. It provides cloud-based ways to collect card payments by phone while keeping card data out of the contact centre. The business describes more than fifteen years of experience in secure payments.

What Key IVR offers

• Agent assisted payments — lets call handlers take card payments on the phone without handling the card details themselves.
• Payment IVR — a fully automated, branded telephone payment line that runs around the clock.
• Pay by link — sends a personalised text or email that opens a pre-filled payment page.
• Pay by Bank — instant bank-to-bank transfers with no card, account number or sort code needed.
• Wallets and other methods — card brands, PayPal, Google Pay, Apple Pay and buy now pay later options.

Who it works with

Contact centres, retailers, compliance officers and teams that need to meet PCI requirements. One stated example is a fertility clinic offering round-the-clock payment options to patients.

Key facts

• Ownership: privately owned
• Compliance: PCI DSS Level 1, with an assessment by a qualified security assessor
• Languages: 14 languages in 11 currencies, according to earlier listing text
• Integration: connects to more than 150 services, as the website states