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IT Product Company

Freshworks

Cloud software for customer support, sales, marketing and IT service teams

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About Freshworks

Freshworks builds cloud software that helps support, sales and marketing staff talk to customers and work together on customer problems. It sells to organisations of all sizes.

Services

  • Freshdesk: customer support software.
  • Freshservice: IT service management.
  • Freshsales: a sales tool.
  • Freshchat and Freshcaller: chat and phone channels for customer conversations.
  • Freshmarketer, Freshteam and Freshrelease: tools for marketing, hiring and software release work.

Who it works with

Businesses across many sectors worldwide. The company names organisations such as the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba and Cisco among its users, and says more than 150,000 businesses use the suite.

Key facts

  • Based in: San Mateo, California
  • Founded: October 2010
  • Other offices: India, the UK, Australia and Germany
  • Delivery: cloud-based

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

What the business tells TrustList

Founded
2010 (16 years) evidence sent

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