Digital Solutions Group

Digital Solutions Group, also known as DSG, is a group of specialist businesses serving large companies across Africa. It combines customer experience, marketing, telecoms, data, security and commerce work under one accountable partner.

The group has contact centre staff in Johannesburg and Cape Town and working remotely.

Services

• Contact centres and CX operations: omnichannel contact centres, journey design and customer value management.
• Performance marketing and digital agency: attribution, creative production, media buying and custom digital experiences.
• MVNO launch and managed telecoms: infrastructure, billing and subscriber management so a brand can start a mobile service.
• Customer data platforms and AI: unified customer profiles, segmentation and predictive analytics.
• Managed security: security monitoring, threat detection, endpoint protection and compliance support.

Clients

Enterprise brands in Africa and the EMEA region, plus telecom operators across Sub-Saharan Africa.

Key facts

• Based in: South Africa, with agents in Johannesburg and Cape Town
• Structure: seven specialist businesses