CustomerSuccessBox

CustomerSuccessBox is an Outcome-Driven customer success platform that helps B2B SaaS companies reduce churn and grow their recurring revenue. It automates customer onboarding, product usage analysis, and user communication. Thus enabling success managers to deliver a superior customer onboarding experience, retain customers, drive, upsell and improve Monthly Recurring Revenue (MRR) and Lifetime Value (LTV) for SaaS businesses.

CustomerSuccessBox was founded in 2016 by Puneet Kataria (Founder & CEO), who comes with over 16 years of marketing, sales and customer success experience and Amritpal Singh (Co-founder & CTO), who comes with over 5 years of new product development experience. It recently raised a pre-Series A of USD 1 Mn from pi Ventures and Axilor Ventures. It's being used by success managers at global B2B software companies including XebiaLabs, WizIQ, Synup, and WoowUp. Its patent-pending technology has processed over 30 million data points from over 100,000 end users to calculate Account Health Scores.