Astute Solutions

Astute Solutions builds software for customer engagement. It combines human and artificial intelligence so brands can answer consumers more efficiently and protect their reputation.

What Astute Solutions offers

• CRM and customer interaction tools — systems for handling consumer contact.
• Knowledge management — gives agents and staff the right information at the right moment.
• Social media listening — captures what customers say about a brand.
• AI technologies — natural language processing, deep learning and agent guidance.
• Omni-channel engagement — a unified view of the customer across channels.

Who it works with

Consumer brands that want better service and stronger loyalty.

Key facts

• Experience: over 20 years in consumer relations technology
• Focus: customer experience and consumer relations