ActiveOps

ActiveOps makes software for managing the work of service operations. Its Workware+ platform collects operational data from existing digital and manual systems and shows managers how much work there is and where time is being lost. The firm has a presence across six countries on four continents.

What ActiveOps offers

• Workware+ platform — cloud software that analyses resources and processes in real time.
• Capacity planning and forecasting — predicts work volumes and the staff needed to handle them.
• Performance management — supports team engagement and management of people and robots together.
• Active Operations Management method — a framework built on shared capacity planning, structured review meetings and skills development.
• Decision intelligence — AI-guided decisions for service operations, based on its own operations data.

Who it works with

Customers include financial services firms, business process outsourcers, shared services centres, governments and healthcare organisations. The software works alongside existing systems rather than replacing them.

Key facts

• Offices: USA, UK, Ireland, India, South Africa and Australia
• Reach: used in over 40 countries
• Method: practised by thousands of accredited managers