ActiveOps is a leading provider of digital operations management solutions to financial services, BPOs, shared services, governments, healthcare and other service industries.

Workware+ is the leading digital operations management platform designed to simplify and reduce the cost of running operations through the analysis and optimization of resources and processes, improving service delivery and staff well-being.

Our solutions help maximize the total time available and increase work output productivity of employees, robots, teams, departmental resources, and home workers.

Through Workware+ enabled solutions, customers can confidently prepare for and then run their service operations taking full advantage of the benefits of transformation programs including RPA, process discovery, automation, digitization, and outsourcing. Operational data is automatically collected, aggregated, analyzed and presented in real-time from existing digital and manual systems, enabling managers to quantify work and time and identify latent capacity. Accurate and comprehensive real-time operations data leads to improved forecasting of both work volumes and resources.

In conjunction with the Active Operations Management (AOM) Method ActiveOps solutions help embed a consistent and sustainable agile framework of operations based on collaborative capacity planning, structured review meetings, and skills development.

ActiveOps operates across the globe from offices in the USA, UK, Ireland, India, South Africa, and Australia.

We advocate that operations should be a source of competitive advantage to your business. Digital Operations Management Cloud-based software is a growing market that offers significant advantages. Activating consistent management processes enables you to achieve operational excellence with best practices in:

capacity planning;
manage people and robots together
forecasting;
team engagement;
performance management.

ActiveOps provides uniquely-complete digital operations management and operations performance management solutions. Its value has been proven successful across a range of global organizations back offices.

The Workware+ platform and enabled applications are used to plan, optimize and manage the work of service organizations in over 40 countries. The Active Operations Management (AOM) methodology is practiced by thousands of accredited managers.

ActiveOps customers are able to unlock significant levels of capacity (typically 15%-25%) residing latently in their workforce operations. You gain far greater control over operations delivery while complementing, not replacing or duplicating, any existing systems.

These exceptional operations performance gains are aided by improved manager and team member engagement. New levels of insight are enabled by accurate, real-time performance management data.

ActiveOps delivers genuinely lasting change in the approach and behavior of front-line managers and team leaders together with new forms of automation including robotic process automation. This workforce community is pivotal to the transformation and success of your operations delivery.

The combination of Workware+ and enabled solutions together with the Active Operational Management (AOM) method embeds a people-centric, high performance, sustainable operations culture. Many ActiveOps customers are finding new ways to improve their operations years after the first proof-of-concept was launched.