Acquire

Acquire makes customer support software. It grew from its founders' own frustration at being unable to get instant help on screen while buying printed designs online.

What Acquire offers

• Multichannel conversations — agents move between live chat, SMS and email, and see the whole conversation history in a single view.
• Live video support — a video session can be launched from a chat when a face-to-face conversation helps.
• Workflows — connect customer information from across a company's tools so agents have context during a conversation.
• Queue management — routing options and service-level rules prioritise customers by type and waiting time.
• Self-service and API — flexible API workflows extend what the product can do.

Who it works with

Businesses that handle customer questions across several channels and want their support agents working from one workspace.