LimeBridge Australia

LimeBridge Australia is a specialist consulting business that helps organisations improve how they serve customers. It has operated in Australia and overseas, and reports having helped more than sixty businesses make improvements.

Services

• Customer experience analysis: reviewing customer-facing operations to find what needs to change.
• Service design: redesigning interactions with the customer at the centre.
• Operational transformation: moving from strategy through to delivery of better experiences.
• Multichannel integration: making use of every available contact channel.
• Contact centre improvement: programmes for sales and service teams, with coaching for leadership.

Customers and markets

Clients are large corporations in Australia and internationally, including insurance and telecommunications firms. Testimonials come from contact centre and customer experience leaders, and the consultancy says its methodology typically raises capacity by 20 to 30 percent.

Key facts

• Based in: Australia
• Experience: fifteen years in operation
• Clients helped: more than sixty businesses