Datalink Networks Inc.

Managed IT with round-the-clock monitoring

Managed IT is the core of the work at Datalink Networks, which resells technology and runs IT for clients across the United States. Its managed services keep a client's systems under continuous monitoring, with patch management, helpdesk support and proactive maintenance meant to prevent problems rather than only fix them. The firm says it has served organizations for more than thirty years, and its site now puts its experience at more than thirty-five years, with more than a thousand customers over that period.

Its locations span the country, which the firm uses to send engineers on site when needed and to support clients remotely at other times. It also offers a free thirty-minute IT consultation for organizations that want recommendations on a planned project, weighed against the client's budget and goals.

Microsoft licensing, migration and training

Much of the firm's work is built around the Microsoft ecosystem. It presents itself as a Microsoft Solutions Partner and lists Microsoft 365 licensing, migration, training and support, all run by Microsoft-certified engineers. The site says the firm has reduced licensing costs for clients by making sure they pay only for the licenses they need, a claim it makes in its own words. Azure work covers planning, moving systems and running Azure environments day to day, with an emphasis on secure and cost-conscious operation.

Security monitoring and compliance

The firm's managed security service covers threat protection, security monitoring and support for meeting compliance and regulatory requirements. It helps clients choose and implement security tools, adds monitoring support on top of them, and aims to give organizations assurance that their data and devices are being watched. For clients with heavy compliance duties, the firm says it helps set the controls and the reporting that go with them.

Copilot, unified communications and the annual client event

Copilot for Microsoft 365 is offered as a managed deployment, with the firm handling secure rollout and ongoing administration of the AI assistant. Its unified communications work spans hosted and in-house telephony and collaboration tools, with advice on which option suits a given business. Datalink also holds a yearly gathering, Datalink Discover, which its site promotes with keynotes and breakout sessions led by industry experts. The firm says it works with more than twenty technology vendors to put its solutions together, and it describes its approach as strategic planning followed by careful project delivery.

Datalink Networks Inc. is a managed IT service provider and technology reseller working across the United States. It keeps client systems under round-the-clock monitoring and carries out IT projects, with a strong focus on the Microsoft stack. Offices on both coasts let it send engineers on site as well as support clients remotely.

Products and services

• Managed services: continuous monitoring, patch management and helpdesk support for user environments.
• Managed security: threat protection, security monitoring and help meeting compliance and regulatory rules.
• Microsoft 365: licensing, migration, training and support run by Microsoft-certified engineers.
• Azure infrastructure: design, migration and ongoing management of Azure environments.
• Copilot for Microsoft 365: deploying and managing Microsoft's AI assistant securely.
• Unified communications: cloud and on-premises phone systems and collaboration tools.

Who it serves

Organisations across the United States that want an outside team to plan and run their IT; the firm reports more than a thousand customers over three decades.

Key facts

• Based in: United States, with locations coast to coast
• Experience: more than 30 years
• Partnership: Microsoft Solutions Partner
• Events: runs an annual client event called Datalink Discover