Tinkle Telecom

Tinkle is a Leeds-based provider of cloud business communications, registered in England as Tinkle Telecom (company number 11117564). It sells a hosted business phone system and Microsoft Teams calling directly to businesses, and also runs a partner programme that gives resellers a multi-tenant platform for voice, contact-centre, analytics and AI products while the reseller keeps the customer relationship.

Its Teams service is a managed direct-routing product delivered with AudioCodes, with number porting, additional UK and international numbers, and call plans billed monthly without a fixed contract. The site lists offices at Carrwood Park, Selby Road and at The Coach Works on The Calls, both in Leeds, and offers a seven-day free trial.

What it offers

• Cloud phone system used from IP phones, DECT headsets and web, desktop and mobile apps
• Tinkle for Microsoft Teams: certified direct routing and enterprise voice inside Teams
• Tinkle CX: an omnichannel contact-centre platform with skills-based routing and real-time reporting
• Tinkle Insight and Meeting Insights: transcription and analysis of calls and Teams meetings
• Tinkle AI: a low-code tool for building AI agents that handle customer conversations
• Tinkle Manager: a partner portal for provisioning, porting and billing