Staffino

Staffino is a customer experience management platform. It lets organisations gather feedback through several channels, track satisfaction across the customer journey and act on what customers say.

What Staffino offers

• Customer feedback collection — surveys and other methods for gathering views from many channels.
• Journey monitoring — measuring satisfaction at each step and resolving issues faster.
• AI recommendations — an AI tool that points to the biggest opportunities and sources of friction.
• Employee experience — tailored surveys and gamified recognition to motivate staff.
• Advisory help — a team that helps clients interpret data.

Who it works with

The company says it serves businesses of all sizes, from local shops to large service providers, across all business segments.

Key facts

• Reach: customers in 53 countries
• Offer: demo available on request