Sprinklr

Sprinklr is a software company that sells an AI-based customer experience platform. It brings social media, marketing, research and customer service work onto one system, so that teams that used to work apart can collaborate.

The platform integrates with older systems and aims to give customers a consistent experience on any channel.

What Sprinklr offers

• Sprinklr Insights — real-time consumer, product and market insight.
• Sprinklr Marketing — planning and running campaigns across social and digital channels.
• Sprinklr Social — publishing, engagement and listening across more than 30 digital and social channels.
• Sprinklr Service — tools that give customer service teams context for each conversation.
• AI assistant — an always-on helper that spots what matters and simplifies work.

Who it works with

Large organisations with customer-facing teams. Its site shows case studies from companies in logistics, electronics, insurance, telecoms and ride-hailing.

Key facts

• Product suites: four, on one platform
• Channels: more than 30 digital and social channels