PerfectServe

PerfectServe builds communication and scheduling software for hospitals, health systems and medical practices. Its platform reads who is on duty from the live schedule and routes secure messages, critical lab results and after-hours patient calls to that person, alerting backup cover if nobody responds. The company is headquartered in Miami, Florida, and has an office in Vancouver, Canada.

What PerfectServe offers

• Clinical Collaboration — secure messaging between care teams, routed by role, schedule and urgency.
• Lightning Bolt — AI-assisted scheduling for physicians and clinical teams, including shift swaps under department rules.
• Intelligent Answering — an AI voice agent that picks up after-hours calls and separates urgent from routine.
• Operator Console — a console that hospital switchboard staff use to route calls.
• Medical Answering Service — call handling that sends urgent calls to the on-call provider.

Who it works with

Hospitals, health systems, practices and medical groups. Ochsner Health, Summit Health, Bon Secours Mercy Health, San Juan Regional Medical Center and Memorial Care are among the customers it names.

Key facts

• Based in: Miami, Florida, with an office in Vancouver, Canada
• Scale: More than 500 hospitals, 30,000 practices and a million users, as stated
• Integrations: Over 270 systems, including Epic and Oracle Health
• Recognition: KLAS 2026 awards in clinical communication and physician scheduling