Nicereply

Nicereply is a customer experience platform built around short feedback surveys. Support and service teams use it to ask customers how an interaction went and to see the answers in one place. The software covers the CSAT, NPS and CES survey types.

What Nicereply offers

• One-click surveys — simple rating questions that make it easy for customers to respond.
• Post-resolution email surveys — sent after a support request is closed.
• In-signature email surveys — rating links placed inside the footer of agent emails.
• Website pop-up surveys — feedback requests shown to visitors on a site.
• Survey links — a shareable link that can be sent through any channel.
• Integrations — connections to the help desk and other tools a team already uses.

Who it works with

Its pages feature customer teams from furniture, software, e-commerce, clothing and consumer electronics firms.

Key facts

• Survey types: CSAT, NPS and CES
• Delivery channels: email, website, in-signature and link