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IT Product Company

NICE Ltd

Customer experience software using AI to automate service, analyse interactions and support compliance for large organisations

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About NICE Ltd

NICE Ltd makes software that captures and analyses customer interactions, then uses the results to improve service. Its current website presents an AI platform for customer experience. The firm says more than 25,000 organisations in over 150 countries use its products.

What NICE Ltd offers

CXone platform: a single base for customer engagement tools.
AI agents: for self-service, proactive contact, sales and marketing, and process automation.
Interactive voice response: automated phone handling.
Workforce management: tools to help contact centre staff work effectively.
Interaction analytics: study of calls, apps, email, chat, social media and video.
Compliance and financial crime tools: aimed at regulatory risk.

Clients

Large enterprises and brands that run high volumes of customer conversations, including many Fortune 100 companies.

Key facts

Customers: more than 25,000 organisations, as stated
Countries: over 150

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

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