Netcall

Netcall develops software that helps organisations automate workflows and manage customer contact. Its Liberty platform brings together communication, automation and application building, with AI used to speed up the work. Its development team is based in the UK.

What Netcall offers

• Customer engagement — joined-up handling of calls, web, social and self-service contacts.
• Workflow automation — connected, end-to-end processes between people and systems.
• Application building — a way to create and launch apps with governance built in.
• Process visibility — views of how work flows through an organisation.
• Document capture — extracting data from incoming documents automatically.
• Digital services — accessible online services for users.

Who it works with

Private, public and healthcare organisations. Earlier profile text said more than 700 organisations use its software, available hosted, on-premise or as a hybrid.

Key facts

• Platform: Liberty
• Deployment: Hosted, on-premise or hybrid, per earlier profile text