Malengo

Malengo is a Dutch software company that develops the Embrace social intranet and the Umbrella customer contact software. Its teams work from several offices in the Netherlands and one in Bulgaria. Its products are used by organisations in many sectors.

Products and services

• Social intranet: a shared workplace where staff get targeted content, stay up to date and find their tools in one environment.
• Customer portal: a private, secure space where customers handle their own requests through self service.
• Omnichannel CRM: customer contact software that automates routine steps and passes work to staff when needed.
• Demonstrations: the company offers a demo online or in person.

Who it serves

The site says more than 400 organisations use Embrace each day. One example is a housing association that uses it to support its tenants more personally and work more efficiently.

Key facts

• Offices: Groningen, Sneek, Utrecht and Sofia (Bulgaria)
• Team: about 70 employees, according to earlier profile text
• Products: Embrace and Umbrella
• Certification: described earlier as a Microsoft Gold Partner