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IT Product Company

Klaus

Quality assurance software for customer support teams that scores and reviews help desk conversations

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TrustList summary

Klaus is software that helps customer service teams check the quality of their support conversations. It was created by support professionals, and it plugs into popular help desk tools so a team can start a review programme quickly. Companies of all sizes use it.

What Klaus does

Conversation filtering: picks out the tickets a team wants to review.
Custom scorecards: ratings based on criteria the company sets itself.
Agent feedback: automatic notices to agents by email or Slack once they have been reviewed.
Help desk integration: connections to widely used support platforms.

Who it serves

Support and customer experience teams, from small companies to larger ones. Customers named on its profile include WordPress.com, SoundCloud, Wistia, Trivago and Figma. The tool stresses ease of use, customisation and security.

Key facts

Notifications: email and Slack
Setup: connects to existing help desk software

Summary written by TrustList from the business's own published information, Oct 2026.

Categories & features

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