JustCall

JustCall is a cloud communications platform built for sales and customer support teams. Calls, texts and follow-up work sit together in a single tool, and AI agents can pick up calls, check whether a lead is worth pursuing, arrange meetings and hand over to a person when needed. The company says its platform has handled over one billion conversations.

What JustCall offers

• Calling — power, dynamic and 10-line parallel dialers, local presence, IVR menus, automatic call distribution, recording and live agent monitoring.
• Phone numbers — toll-free, local and overseas numbers covering more than 70 countries.
• Messaging — one shared inbox for WhatsApp, SMS and MMS, with bulk sending and automatic responses.
• AI agents — three AI roles, a receptionist, a voice agent and a sales development rep, that keep calls covered at all hours.
• Coaching — call summaries, transcripts, sentiment tracking, call scores and suggestions shown to agents during calls.
• Integrations — native links to HubSpot, Salesforce and 70-plus tools such as Pipedrive, Zendesk and Calendly, plus a visual workflow builder.

Who it works with

Sales and operations leaders and support teams, with versions for healthcare, education, real estate, financial services and retail. Customer stories name Yellowstone Local, GoStudent, SCSP Solar and Cirrus.

Key facts

• Based in: United States
• Plans: Team, Pro, Business and custom options