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IT Product Company

Intouch Insight

Mystery shopping, audits and customer experience software for businesses with many locations

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  • Canada
  • Software Development
  • eCommerce
  • CMS Development
  • +3 more
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About Intouch Insight

Intouch Insight is a customer experience company that collects feedback and audit data for businesses operating across many sites. It started in 1992 as a market research firm known for field kiosks, and now sells services and software.

What Intouch Insight offers

  • Mystery shopping — covert visits that show how service looks from a customer's side.
  • Operational audits — open inspections of procedures, inventory and safety by an independent assessor.
  • Checklist and inspection software — digital tools to track tasks and compliance in real time.
  • Survey tool — captures customer feedback across several channels, with AI analysis.
  • CX platform — brings surveys, shops, audits and inspections into one view.
  • LiaCX — a newer customer experience platform built on its past insight work.

Who it works with

Multi-location businesses that need consistent standards and visibility across sites.

Key facts

  • Founded: 1992
  • Security: SOC 2 compliance
  • Product names: IntouchShop and IntouchAudit

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Canada
  • Software Development
  • eCommerce
  • CMS Development
  • E-Commerce Development
  • Mobile Platforms
  • CMS

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