Infobip

Infobip is a communications company that helps businesses reach and engage customers on many messaging channels. Its platform handles customer messaging, authentication and security. The company has grown over more than a decade into an engineering-heavy business.

What Infobip offers

• Messaging channels — SMS, email, chat apps and Apple Messages for Business.
• Customer authentication — verification and protection against fraudulent one-time-password traffic.
• Chatbots and conversations — tools for building automated customer conversations and journeys.
• APIs — a modular stack that platforms can build on.
• Marketing and service tools — omnichannel marketing automation and customer service on popular channels.

Who it works with

Telecom operators, healthcare, transport and logistics firms, public bodies and sports and fan-engagement organisations, plus marketing and sales teams.

Key facts

• Team: about 1,500 engineers and other staff, per older stored text
• Approach: quality engineering is described as central to its products