Focus Telecom Polska Sp. z o.o.

Focus Telecom Polska Sp. z o.o. is a European software developer that builds business communication and automation tools. Its products run on cloud computing, so customers reach them remotely rather than buying and maintaining their own hardware.

What Focus Telecom Polska Sp. z o.o. offers

• Contact centre — a multichannel platform for talking to clients, suited to telemarketing and customer support, with call recording, agent monitoring and call statistics.
• Teleconferencing — audio, video and shared work on documents for colleagues, clients or partners in different places.
• Business phone system — a virtual multiline system linking a company's extensions to the public telephone network and to mobile networks.
• Interactive voice response — a menu that sends callers to the right department using recorded prompts and keypad choices.

Who it works with

The sources point to companies that handle sales and support calls, and to organisations with staff or partners spread across several locations.

Key facts

• Type: European software developer
• Delivery: cloud-based services with remote access
• Contact centre channels: phone, email, web forms and fax in one information database