fixback

fixback is a Polish system for gathering, filtering and reacting to customer feedback. Customers scan a QR code or open a link, so nobody needs to install an app.

What fixback offers

• QR and link feedback — each partner receives individual codes to place in shops, restaurants or messages.
• Private opinions — the customer's comment goes only to the business and is not published.
• Social media routing — positive reviews can be passed on to chosen social profiles.
• Crisis response — lets a business contact an unhappy customer quickly by phone or text message.
• Surveys and loyalty — extra tools for questionnaires, loyalty programmes and marketing data.

Who it works with

Businesses that deal directly with consumers, for example restaurants with table stands.

Key facts

• Based in: Poland
• Feedback formats: text, recording or photo
• Setup: no app for either side