Eccentex

Eccentex builds a low-code platform that combines case management, process automation and AI tools so organisations can handle service requests end to end. The US company's HyperAutomation Cloud classifies and routes incoming work, and brings people in only where their judgement is needed.

What Eccentex offers

• AI Assisted Case Management — creating, prioritising and distributing cases and tasks across teams.
• Intelligent Work Automation — adaptive process automation for repetitive work.
• Eccentex Virtual Agent — conversational AI that turns customer conversations into data and actions.
• Document and email automation — intelligent document processing and automated email handling.
• Knowledge and analytics — knowledge and information management, business intelligence and the ServiceJourney tool.
• Human review of AI — staff can check and approve AI decisions to keep control and accountability.

Who it works with

Public sector bodies, insurers and pension providers, banks and other financial firms, tech and telecoms companies, retailers, travel and hospitality groups, energy and utility suppliers, and healthcare and life sciences organisations. Separate cloud offerings target citizen casework, customer service resolution and compliant intake for financial services.

Key facts

• Based in: United States
• Services: professional services and a choice of hosting options
• Platform: integrations with other systems and AI models