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IT Product Company

Dixa

Customer service platform with AI agents and every contact channel in one place for ecommerce brands

  • Software Development
  • eCommerce
  • CMS Development
  • E-Commerce Development
  • +3 more
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About Dixa

Dixa is a customer service software company headquartered in Copenhagen. Its platform brings email, chat, messaging and phone conversations into one workspace, and is aimed mainly at ecommerce brands.

What Dixa offers

  • Unified conversations — chat, email, phone, WhatsApp and social messages with full history in one place.
  • Workflow automation — routing by skill, language or priority, built visually without code.
  • Agent workspace — orders, past conversations and suggested replies on a single screen.
  • AI agent — handles routine enquiries such as refunds, tracking and order changes.
  • Performance and QA — automatic scoring of conversations against set criteria.

Who it works with

Ecommerce brands, with customers in dozens of countries.

Key facts

  • Headquarters: Copenhagen, Denmark
  • Other offices: London, Berlin and Kyiv
  • Global launch: 2018

Profile written by TrustList from the business's own published information, Oct 2026.

Categories & features

  • Software Development
  • eCommerce
  • CMS Development
  • E-Commerce Development
  • Custom Software Development
  • Poland
  • CMS

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