Convergys

Convergys is listed here with the profile of Concentrix, a customer engagement and business services company that works with large brands. The business combines technology, design, data, process and people to run customer experience for its clients.

What Convergys offers

• Customer experience services — staff and systems that handle contact between a client and its customers.
• AI orchestration — technology that blends automated and human interactions.
• Business services — outsourced operations delivered from many countries.

Who it works with

Clients are grouped into ten industries. They include carmakers, banks and insurers, health providers, technology and electronics firms, media companies, retailers, travel operators, and energy and public sector bodies.

Key facts

• Reach: staff in more than 40 countries across six continents
• Ownership: earlier listing text calls it a subsidiary of SYNNEX
• Certification: ISO 42001:2023, a standard for AI governance