Botmind

Botmind is a French platform that uses AI agents to handle customer service for online retailers. A central hub coordinates four modules covering chat, email and phone, qualifying each request and checking the retailer's own systems before replying. Simple cases are closed automatically, while harder ones go to a human agent with the context already gathered.

Products and services

• Agent assist: reads the customer context and suggests replies inside the support team's interface.
• Chat automation: resolves simple requests on its own without opening a ticket.
• Reply AI for email: reads, sorts and answers recurring emails.
• Phone module: picks up calls, qualifies the need and routes them.
• Integrations: real-time API links to Zendesk, Shopify, Salesforce, Easiware and other tools.

Who it serves

E-commerce brands, including Jacadi, Courir and Le Slip Français, among more than 100 client companies.

Key facts

• Based in: France
• Deployment: typically 21 to 28 days, without replacing existing tools
• Channels: chat, email and phone