Barbour Logic

Barbour Logic makes software that answers high-volume, complicated queries from the public. It targets services where small teams cannot keep up with thousands of enquiries, and aims to make life easier for both the staff and the people they serve.

What Barbour Logic offers

• Query response software — produces clear, accurate replies in plain English.
• Business rules engine — handles detailed regulations and rule sets that are hard to automate.
• Chatbot Max — a round-the-clock chatbot, used for example to help motorists understand parking penalty notices.

Who it works with

More than 60 public and private sector organisations, including many local authorities and about half of the London boroughs, mostly in complex regulated areas.

Key facts

• Awards: nine innovation awards, according to its site
• Customers: over 60 organisations