Backbase

Backbase is a banking software company. It makes a platform that connects customers, bank staff and AI agents so that requests can be completed from start to finish. The company says the software runs alongside the systems a bank already uses.

Services

• Digital banking: mobile, web, onboarding and employee experiences for banks.
• Conversational banking: customers and staff can ask for help and act in natural language.
• Relationship intelligence: customer signals turned into timely next steps for banks.
• Customer operations: handling of complex requests across front and back office.
• Omni-channel banking platform: its earlier core product, joining old core systems with newer fintech services.

Who it works with

Backbase serves banks and other financial institutions around the world. Its site says more than 120 banks use it.

Key facts

• Founded: 2003
• Headquarters: Amsterdam, with an Americas headquarters in Atlanta
• Other offices: London, Cardiff, Bogota, Toronto, New York, Boise and Singapore